Customer Support

ContactLife :

- Provides businesses with a fresh new perspective on customer contact strategies
CRMA :

- A member-driven organization focused upon helping businesses to optimally leverage their investment in CRM solutions and technologies.
Customer Focus Consulting :

- Customer service consultant specializing in customer satisfaction, strengthened customer retention and loyalty, as well as increased employee commitment.
Customers in Focus :

- Measurement of customer satisfaction and customer loyalty with the objective of improving customer retention and establishing sound customer relationships.
Emerging Market Technologies, Inc. :

- TeleMagic software, a completely customizable customer relationship management solution.
FrontZone Corporation :

- Helpdesk solution that integrates with GoldMine. Enables you to track and manage your customer support issues.
GEM :

- Online customer support services and outsourced email handling - Gem - an ebusiness interaction center.
Inq.com :

- Bringing traditional supportive human contact to the new economy of eBusiness. Enabling your ecommerce website with a live sales and support staff, eCRM with a human touch. Add an experienced eSales customer service center to your site today.
Interact.com :

- Interact.com works with synchronization to connect you to your contact management software programs and devices including ACT! 2000, Outlook and others.
International Field Works :

- A consulting firm dedicated to help companies maximize customer loyalty as a focus of business development.
Island Data :

- Customer support, customer service, Email management, response management, inquiry handling, automated call center, customer relationship management.
The ITIL Open Guide :

- A public wiki site dedicated to the ITIL approach to IT and customer support and management.
KR Consulting :

- Management consulting firm for help desks and customer support centers.
Maconomy :

- Maconomy, a publicly-traded company, is the only provider of fully integrated eBusiness enterprise software that optimizes the service industries.
PeopleLink eCommunity :

- Create a virtual online community to improve customer relationship management (CRM) and achieve customer loyalty and retention for a B2B e-business.
Pivotal Corporation :

- XML-based demand chain networks that deliver personalized customer experiences; unify Internet commerce, CRM, eSelling, and wireless technologies; guide intelligent commerce; and integrate the demand chain with the supply chain.
Platinum Rule :

- Learn more about how charismatic you are and how charisma affects you personal and professional success.
SafeHarbor Technology Corp. :

- Provides customer support solutions leveraging multiple channels, including e-mail, telephone, chat and the web.
SearchCRM.com :

- Offers independent news and learning resources for CRM and call center professionals. Includes targeted search, learning tools and daily news.
The Service Support Forums :

- Online forums and message board dedicated to service management and customer support.
Sitel Corporation :

- Delivering telephony based customer relationship management solutions and project management.
SSI Partners :

- Offers help in maximizing the revenue and cost savings via remote service offerings.
Stream International, Inc. :

- Provides outsourced customer support services including online technical support, help desk support, and customer relationship management solutions.
TelePlaza :

- Inbound telemarketing service bureaus that provide customer service, order taking, and outsourcing for business.
UltraFeedback :

- Research consulting firm that aligns organizations with their customers.
Unicom Telecommunications :

- Specializing in order fufillment for each and every business type.