News and Media

Call Center magazine :

- Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
Call Center Times :

- Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
Contactcenterworld.com :

- Online news for the industry.
Outbound Focus :

- Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
Telcall Magazine :

- Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry.